Shipping policy

SHIPPING POLICY

Last updated: 12 July 2026

This Shipping Policy applies to orders placed through nordluca.com.

SELLER INFORMATION

Legal company name: Fastiro Limited
Trading name: NordLuca
Company registration number: C 103288
VAT number: MT29589605

Registered office:
25, Second Floor, Creek View
Triq IX-Xatt, Ta’ Xbiex
MSD 1515, Malta

Showroom:
Urbanización Dominion Beach, 90
29689 Estepona, Málaga
Spain

Email: info@nordluca.com
Phone and WhatsApp: +34 685 638 016

DELIVERY AREA

NordLuca primarily delivers furniture and home accessories within mainland Spain.

Delivery to the Balearic Islands, Canary Islands, Ceuta, Melilla or destinations outside mainland Spain may be available by individual agreement.

Please contact us before ordering if the delivery address is outside mainland Spain.

DELIVERY COST

Delivery costs are not charged automatically during online checkout.

After an order is submitted, NordLuca will contact the customer to confirm:

- product availability;
- the delivery address;
- delivery cost;
- estimated delivery time;
- access conditions;
- any assembly or special handling requirements; and
- the agreed payment method.

The customer will be informed of the delivery cost before the order becomes binding. No delivery or additional service charge will be applied without the customer’s express acceptance.

DELIVERY TIMES

Delivery times depend on the product, delivery address, carrier availability, property access and any special handling requirements.

The estimated delivery period will be confirmed individually before the order becomes binding.

Unless a different delivery period has been expressly agreed, goods will be delivered without undue delay and no later than 30 days after the sales contract is concluded.

Any delivery date provided is an estimate unless NordLuca expressly confirms that the date is essential.

DELIVERY ADDRESS AND ACCESS

The customer is responsible for providing a complete and accurate delivery address, telephone number and relevant access information.

Before confirming an order, the customer should inform NordLuca about:

- stairs or the absence of a suitable lift;
- narrow entrances, corridors or doorways;
- parking or loading restrictions;
- restricted delivery times;
- difficult road access;
- the need for additional personnel or lifting equipment; and
- any other circumstance that could affect delivery.

The customer should verify that the product dimensions are suitable for all entrances, lifts, stairs and the intended installation area.

Reasonable additional costs caused by incomplete or incorrect access information may be charged only after they are communicated to and accepted by the customer.

RECEIVING THE DELIVERY

The customer, or an authorised person, should be present at the agreed delivery address and time.

The customer should inspect the external packaging, quantity and visible condition of the goods when delivery takes place.

Visible damage, missing packages or incorrect products should be noted on the carrier’s delivery document and reported to NordLuca as soon as reasonably possible.

Please send photographs of any visible damage to info@nordluca.com or contact us by WhatsApp at +34 685 638 016.

Failure to note visible damage at delivery does not remove any mandatory statutory consumer right.

RISK OF LOSS OR DAMAGE

NordLuca remains responsible for loss of or damage to the goods until the customer, or a third party designated by the customer other than the carrier, takes physical possession of them.

This does not apply where the customer independently appoints a carrier that was not offered by NordLuca.

DELIVERY DELAYS

If delivery is delayed, NordLuca will inform the customer as soon as reasonably possible.

Where applicable, the customer may provide NordLuca with an additional reasonable period for delivery.

If the goods are still not delivered within that additional period, or where applicable law permits immediate cancellation, the customer may cancel the sales contract and receive a refund of any amount already paid.

FAILED DELIVERY

If delivery cannot be completed because:

- nobody is available to receive the goods;
- the delivery address is incorrect or incomplete;
- access conditions were not disclosed;
- the product cannot pass through the available access route; or
- the customer refuses an agreed delivery without a valid reason,

NordLuca may arrange another delivery.

Any reasonable additional delivery, storage or handling cost will be communicated to the customer before a new delivery is arranged.

ASSEMBLY AND INSTALLATION

Assembly or installation is included only where it is expressly stated in the confirmed order.

If assembly is not included, delivery means delivery of the packaged product to the location agreed with the customer.

The customer must not attempt to use a product that appears unsafe or materially damaged.

DAMAGED, INCORRECT OR NON-CONFORMING GOODS

If a product is damaged, incorrect or materially different from the confirmed description, please contact NordLuca promptly.

NordLuca will provide the remedies required under applicable consumer law, which may include repair, replacement, price reduction, cancellation or refund depending on the circumstances.

NordLuca will bear reasonable return or collection costs where the goods are defective, damaged, incorrectly supplied or otherwise do not conform to the sales contract.

ORDER CONFIRMATION AND PAYMENT

Submitting an order through the website does not by itself create a final sales contract.

No online payment is collected during checkout.

The order becomes binding only after NordLuca confirms the product, price, delivery cost, delivery conditions and payment arrangements, and the customer accepts those details.

CONTACT

Email: info@nordluca.com
Phone and WhatsApp: +34 685 638 016
Website: https://nordluca.com